Shipping Policy
Ka Ki Limited ships clothing items to addresses within the regions served by zsmgnvest.com. Shipping times depend on the destination and the selected shipping method. Ka Ki Limited processes orders before dispatch. The customer receives a confirmation email with tracking information once the order ships. Ka Ki Limited does not guarantee specific delivery dates. The customer must provide a complete and accurate shipping address. Ka Ki Limited is not liable for delays caused by the carrier or by incorrect address information provided by the customer. Shipping costs are calculated at checkout based on the destination and shipping method. Orders are processed in the order they are received.
Return Policy
The customer may return eligible clothing items within 14 days of receipt for a refund without providing a reason. This is a strict 14-day no-reason refund policy. The 14-day period begins on the date the customer receives the item. To be eligible for a return, the item must be unused, in its original packaging, and with all original tags attached. The customer must initiate the return within the 14-day period by contacting [email protected]. The buyer completely bears all return shipping costs. Ka Ki Limited does not provide prepaid return labels. The customer must ship the returned item to the address specified in the Return Process section. The customer must return the item in the same condition as received.
Refund Policy
After Ka Ki Limited receives the returned item and verifies that it meets the return conditions, Ka Ki Limited processes the refund. Refunds arrive at least 14 days after Ka Ki Limited receives the returned item. This 14-day minimum applies to all refund methods. For PayPal refunds, the refund takes at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the PayPal refund may take up to 30 days. The customer must allow this additional time where local laws mandate it. Ka Ki Limited issues refunds to the original payment method used for the purchase.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact [email protected] within this 7-day period. The customer must provide a description of the damage or defect and include photographs of the item and its packaging. This 7-day claim period matches the Terms of Service. Claims submitted after exactly 7 days of receipt are not eligible for a refund or replacement. Ka Ki Limited reviews each claim and responds with instructions. If the claim is approved, Ka Ki Limited covers the return shipping costs for damaged or defective items.
Return Process
Step 1: The customer contacts [email protected] within 14 days of receipt to request a return. The customer provides the order number and the reason for return, though no reason is required for the no-reason refund policy.
Step 2: Ka Ki Limited responds with a return authorization and the return address. The recipient must be Ka Ki Limited, the contact phone is +852 5333 3367, and the specific return address is 9/F, Block B, New Trade Plaza, 6 On Ping Street, Shatin.
Step 3: The customer packages the item securely in its original packaging with all tags attached. The customer includes the order number inside the package.
Step 4: The customer ships the package to the provided return address. The buyer completely bears all return shipping costs. The customer must use a trackable shipping method. Ka Ki Limited is not responsible for items lost or damaged during return shipping.
Step 5: Ka Ki Limited receives the returned item and inspects it to confirm it meets the return conditions. If the item does not meet the conditions, Ka Ki Limited may refuse the refund and return the item to the customer at the customer's expense.
Step 6: If the return is approved, Ka Ki Limited processes the refund. The refund arrives at least 14 days after Ka Ki Limited receives the returned item. For PayPal refunds, the refund takes at least 14 days, and up to 30 days where local laws require it.
Non-Returnable Conditions
Items must be unused and in original packaging. Items with missing tags, signs of wear, washing, alteration, or damage caused by the customer are not eligible for return. Items that do not meet the 14-day return window are not eligible. Items returned without a return authorization from Ka Ki Limited are not eligible. Ka Ki Limited does not accept returns for items that are not clothing unless the item was shipped in error. The customer must ensure the item is properly packaged to prevent damage during return shipping.
Contact Information
For questions about shipping or returns, contact Ka Ki Limited at [email protected] or by phone at +852 5333 3367. The company address is 9/F, Block B, New Trade Plaza, 6 On Ping Street, Shatin. The website is zsmgnvest.com. Ka Ki Limited responds to inquiries.
